• Australia
  • New Zealand
  • United Kingdom

What we do

 

APT Solutions is a specialist supplier of membership software and services to a wide range of clients predominantly in the Not for profit sector. We specialise in systems for Trade Unions, Professional Institutions, Sporting Bodies and Charities ranging from 1,000 to 1.5 million members.

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Stratum Database/CRM

Stratum is a suite of products.
Tried-and-tested membership software.
Driven by a powerful and dynamic database.
Harnesses the power of your data.

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Spectrum Managed Services

Focused administration solutions for UK clients.
Effortless membership application processing.
Highly-trained customer service agents.
Uninterrupted membership administration.

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Secure Data

Supports your GDPR Compliance.
Class leading security for your peace-of-mind.
World-class data hosting.
Multi-layered security to keep your assets safe.

Our Sectors

 

APT service customers in a number of different sectors. Please click one of the options below for more information.

View all

Why APT?

 

Here are just some of the reasons...

  • Over 25 years experience within the Membership Sector
  • Stratum is authored and owned by APT
  • Continual investment in R&D
  • Long term relationships
  • Sector leading customer base
  • Three-tiered security architecture

Our Products

 

Stratum is comprised of the following elements. Click on the options below to filter examples.

All
Ecommerce
Staff Access
Website
Reporting
Member Access
Balloting
Mobile

What is Stratum?

  • An intelligent membership software package specifically designed for Membership organisations
  • Big Data relationship principle - use member data for personalised, meaningful communication and membership experience.
  • Simple user interface for both staff and members - browser based and fully web integrated
  • Graphical Reporting and dashboarding facilities - on demand or scheduled
  • Multiple ways to engage with your members - email, SMS, letter, online, personalised home page
  • Efficiency - all member communication data recorded around one record, including phone calls, emails, SMS and events
  • Plus much more ... including online shop, branch websites, member websites etc

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Informer

Staff Site

Member MyPage

Stratum Database

Join Online

Officer Mobile

Branch Site

e-Commerce

Officer Site

Public Site

Spectrum Admin

Balloting

Over 150 Customers

 

Let them speak for us...

APT have always provided Unite with the right tools to support our members. They back this up by delivering a high level of support in developing the systems, and more importantly, by helping to get them corrected when things go wrong, even if this occasionally means evenings and weekends.

Peter Irwin

Head of Membership

We are extremely happy with APT and the services that they provide for us. We have been with APT since about 2001. We started with a database of around 8,000 active members in 2002, and have worked up to a current database of nearly 132,000 members.

APT is a very well rounded organisation with extremely helpful and knowledgeable employees. They have always gone the extra mile for us, whenever we have needed them to. Their Support Teams's turnaround is very often within a few hours of logging the call, and they're extremely thorough in resolving any requests. Also, having an office in Australia & the UK, you get 24 hours support, so you're not confined to the general 9-5 working window.

APT is an organisation that is small enough to provide personal assistance because they know our system, yet big enough to provide a 1st class service. Also know that "when" you choose to go with APT, it will be a decision that you all will look back on in 15 years' time and know that you chose the correct company to go with.

Darryn Lapham

Systems Executive

Swimming New Zealand is a very satisfied new customer of APT Solutions. At the beginning of 2014 we started the migration of our membership database and also our web presence to APT Solutions. Moving from an outdated CMS and unfriendly website to a custom build for purpose platform with sites for our regional associations and affiliated clubs was just what we needed to bring ourselves into the 21st century. The design and development process was an enjoyable one with the knowledgeable APT team guiding us to an outcome that we are delighted with. We look forward to a long and productive working relationship with APT Solutions.

Kent Stead

Events and Membership Manager

Having been working with APT for over 2 years now, when the decision was taken by our Board of Trustees to move some of our services into the digital arena the natural choice was to expand our relationship with the team at APT. With their understanding of our organisation, our membership but also the world of digital services in the membership and sports sector they've been able to offer us some great solutions and we're looking forward to working with them as we move our organisation into the digital era

Anna Walters

Corporate Business Systems Manager

Here at the Open University we are very happy with our Stratum system and APT. Stratum is a key part of our daily operations through which we conduct our core business practices.  We have formed a great relationship with APT and find that they are knowledgeable, helpful and efficient. We have recently been using the new Informer reporting tool and are finding it both powerful and intuitive.

Selena Devereux

Database Systems Manager

Our society has been a customer of APT's for many years and during that time we have developed a close working relationship that has helped us to develop and improve our membership services. The improvements and enhancements that have been made are not just down to the dedication and skill of APT’s team but also because products such as Stratum have proved to be reliable, flexible and sophisticated enough to manage our complex membership arrangements.

We have recently worked on a project with APT to use the web based Staff Portal for quicker and easier access to members records for all of our staff and we have also introduced the use of Informer reporting software. Both of these improvements have proved to be very popular with staff, allowing instant access to records with an intuitive and attractive interface.

We are planning many more changes to enhance our service to members and we look forward to continuing our excellent working relationship with APT.

Peter Kennedy

Operations Manager

APT has provided the Society with outsourced membership services.  In the 18 months that this has been in operation, it has run very well and proved popular with members.  The call statistics received weekly allow us to review the service provided in terms of volume of calls and waiting times.

Russell Hobbs

Finance Director

Stratum is now a vital element of our membership applications, subscription renewals, publication purchases, merchandising, event management, student assessment tracking and committee list maintenance. It is user friendly. Before we had it, we had to spend around three days manually putting the right magazine inserts into the right envelopes, and now the database does it in 30 minutes.  We can see a full correspondence log for every member at a glance.  Our membership records are integrated with our finance records.  The system isn’t perfect, and we are always developing it, but now we wouldn’t manage without it.

Graham Bennett

Business Information Manager

The Institution of Mechanical Engineers (IMechE) was an established customer already when we outsourced our subscriptions function in 2002 and I have worked with the APT Stratum and Spectrum teams for many years now. The Stratum support team is very responsive and always deals with first line issues quickly and efficiently. I have also built strong links with the developers with project work, and I find APT very receptive to showing me areas of the system that traditionally the software house would block access to.

The Spectrum team are highly competent particularly with Financial and Data Protection procedures which are followed to the letter. It is clear from the staff in this area that APT has a solid recruitment policy as often staff is much more skilled than one could expect in the role. APT's senior management is very helpful and keen to develop links with their clients, and still have a very strong technical knowledge of their product. IMechE has recently begun work on the Staff Portal in order to reduce the amount of client software required. Although users of the client software are familiar with this type of system, users in Marketing teams and senior management are less so. Consequently, the Staff Portal, along with the excellent Informer reporting system will be a key part of our future plans.  

Richard Jackson

Systems Analyst, IT Department

We made a decison to move away from the Unison membership database we had used for many years, to Startum three years ago. We did this because of the core inflexibility of the Unison database software. Put simply, it was old technology which could not cope with what we now wanted to do, the way we organise and the information we wanted to record and report on. Unions are not all the same, and we wanted a database that we could customise and could cope with changes over time so it was good for the longer term. Changing to Stratum was like moving from a normal mobile phone to a blackberry - you would never go back.

Sally McManus

Branch Secretary
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Latest News

 

What's new...

  • Memx thumbnail
    15 Sep

    APT Solutions to Exhibit at Membership Excellence 2021

    We’re pleased to announce that APT Solutions will exhibit at the MemberWise Network’s popular national conference, Membership Excellence 2021, on 7th October (London).

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  • HTW
    23 Oct

    Harnessing the Web 2015

    APT Solutions are attending this year’s Harnessing the Web 2015, which is taking place at the Lancaster Hotel in London on 4th November...

    Continue Reading
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Featured FAQs

 

Let us help you find what you're looking for...

All of our customers have different specifications and requirements when selecting a suitable database supplier. Large or small every Stratum system is custom built and bespoke, dependent on the individual organisational needs. This however does mean that precise pricing can only be established once a comprehensive scoping exercise has been completed, although our sales team can give you an estimate over the telephone if requested. 
The Stratum Membership Relationship Management System (MRM) has the ability to perform exactly as a Customer Relationship Management system. However an MRM can also process complex subscription transactions, which a CRM is unable to handle.
Each implementation is different and a process of defining the exact specifications is required before any development can take place. An average implementation takes between 3 to 9 months depending on the scope and size of the project. Our internal scope and your ability for testing will also impact the timescales. We are usually able to give an accurate project time frame early in the process and before any commitment is made.
Not exactly. Usage is based on the overall use of the system by your organisation and not per individual. Some users may be low intensity users, perhaps only using the system 2 or 3 times per day and so we work on connections to the database and not named individuals.
Regardless of how your data is accessed, whether it is via the browser, in the office or via your phone, Stratum has unparalleled data security.
Not at all. Informer is an intuitive tool from a user perspective, you do not need to be a technical whiz to define and run reports, you don’t even need to understand databases. A reasonable understanding of your own organisations data will be sufficient to become a competent user.
<p>Even though each implementation we perform is bespoke, the core Stratum software is the same throughout all of our customers. The only areas that differ are the company specific areas and any bespoke /semi-bespoke modules created for a particular customer. Because of this, we are able to upgrade all of our customers and include new, standard functionality.</p>
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