APT have always provided Unite with the right tools to support our members. They back this up by delivering a high level of support in developing the systems, and more importantly, by helping to get them corrected when things go wrong, even if this occasionally means evenings and weekends.
Peter Irwin
Head of Membership
We are extremely happy with APT and the services that they provide for us. We have been with APT since about 2001. We started with a database of around 8,000 active members in 2002, and have worked up to a current database of nearly 132,000 members.
APT is a very well rounded organisation with extremely helpful and knowledgeable employees. They have always gone the extra mile for us, whenever we have needed them to. Their Support Teams's turnaround is very often within a few hours of logging the call, and they're extremely thorough in resolving any requests. Also, having an office in Australia & the UK, you get 24 hours support, so you're not confined to the general 9-5 working window.
APT is an organisation that is small enough to provide personal assistance because they know our system, yet big enough to provide a 1st class service. Also know that "when" you choose to go with APT, it will be a decision that you all will look back on in 15 years' time and know that you chose the correct company to go with.
Darryn Lapham
Systems Executive
Swimming New Zealand is a very satisfied new customer of APT Solutions. At the beginning of 2014 we started the migration of our membership database and also our web presence to APT Solutions. Moving from an outdated CMS and unfriendly website to a custom build for purpose platform with sites for our regional associations and affiliated clubs was just what we needed to bring ourselves into the 21st century. The design and development process was an enjoyable one with the knowledgeable APT team guiding us to an outcome that we are delighted with. We look forward to a long and productive working relationship with APT Solutions.
Kent Stead
Events and Membership Manager
Having been working with APT for over 2 years now, when the decision was taken by our Board of Trustees to move some of our services into the digital arena the natural choice was to expand our relationship with the team at APT. With their understanding of our organisation, our membership but also the world of digital services in the membership and sports sector they've been able to offer us some great solutions and we're looking forward to working with them as we move our organisation into the digital era
Anna Walters
Corporate Business Systems Manager
Here at the Open University we are very happy with our Stratum system and APT. Stratum is a key part of our daily operations through which we conduct our core business practices. We have formed a great relationship with APT and find that they are knowledgeable, helpful and efficient. We have recently been using the new Informer reporting tool and are finding it both powerful and intuitive.
Selena Devereux
Database Systems Manager
Our society has been a customer of APT's for many years and during that time we have developed a close working relationship that has helped us to develop and improve our membership services. The improvements and enhancements that have been made are not just down to the dedication and skill of APT’s team but also because products such as Stratum have proved to be reliable, flexible and sophisticated enough to manage our complex membership arrangements.
We have recently worked on a project with APT to use the web based Staff Portal for quicker and easier access to members records for all of our staff and we have also introduced the use of Informer reporting software. Both of these improvements have proved to be very popular with staff, allowing instant access to records with an intuitive and attractive interface.
We are planning many more changes to enhance our service to members and we look forward to continuing our excellent working relationship with APT.
Peter Kennedy
Operations Manager
APT has provided the Society with outsourced membership services. In the 18 months that this has been in operation, it has run very well and proved popular with members. The call statistics received weekly allow us to review the service provided in terms of volume of calls and waiting times.
Russell Hobbs
Finance Director
Stratum is now a vital element of our membership applications, subscription renewals, publication purchases, merchandising, event management, student assessment tracking and committee list maintenance. It is user friendly. Before we had it, we had to spend around three days manually putting the right magazine inserts into the right envelopes, and now the database does it in 30 minutes. We can see a full correspondence log for every member at a glance. Our membership records are integrated with our finance records. The system isn’t perfect, and we are always developing it, but now we wouldn’t manage without it.
Graham Bennett
Business Information Manager
The Institution of Mechanical Engineers (IMechE) was an established customer already when we outsourced our subscriptions function in 2002 and I have worked with the APT Stratum and Spectrum teams for many years now. The Stratum support team is very responsive and always deals with first line issues quickly and efficiently. I have also built strong links with the developers with project work, and I find APT very receptive to showing me areas of the system that traditionally the software house would block access to.
The Spectrum team are highly competent particularly with Financial and Data Protection procedures which are followed to the letter. It is clear from the staff in this area that APT has a solid recruitment policy as often staff is much more skilled than one could expect in the role. APT's senior management is very helpful and keen to develop links with their clients, and still have a very strong technical knowledge of their product. IMechE has recently begun work on the Staff Portal in order to reduce the amount of client software required. Although users of the client software are familiar with this type of system, users in Marketing teams and senior management are less so. Consequently, the Staff Portal, along with the excellent Informer reporting system will be a key part of our future plans.
Richard Jackson
Systems Analyst, IT Department
We made a decison to move away from the Unison membership database we had used for many years, to Startum three years ago. We did this because of the core inflexibility of the Unison database software. Put simply, it was old technology which could not cope with what we now wanted to do, the way we organise and the information we wanted to record and report on. Unions are not all the same, and we wanted a database that we could customise and could cope with changes over time so it was good for the longer term. Changing to Stratum was like moving from a normal mobile phone to a blackberry - you would never go back.
Sally McManus
Branch Secretary
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